Terms of Service
MERINO ROAD – TERMS OF SERVICE
Last Updated: 21 October 2026
Welcome to Merino Road.
By accessing our website, www.merinoroad.com.au, or purchasing our products and services, you agree to the following Terms of Service.
Merino Road is an Australian business based in Goulburn, New South Wales, specialising in merino wool clothing, knitwear, custom garment making, design, alterations and embroidery.
Please read these terms carefully before purchasing from us or engaging our services.
1. General Conditions
By using our website or purchasing from Merino Road, you agree to comply with these Terms of Service.
We reserve the right to update or modify these terms at any time. Changes will be published on our website and will apply to future transactions, subject to applicable Australian laws.
We aim to provide accurate product information, quality workmanship and a positive customer experience.
2. Products and Availability
Merino Road offers a range of clothing, knitwear, accessories and custom-made products.
Many of our products are made in-house, and some items are produced in limited quantities or made to order.
We make every effort to ensure that product descriptions, colours, measurements and photographs accurately represent our products.
However, please note:
Colours may vary slightly depending on individual screen settings.
Measurements may have minor variations due to the nature of garment production and knitted fabrics.
Natural wool fibres may have slight variations in texture and appearance.
Product availability may change without notice.
We reserve the right to discontinue products or limit quantities available for purchase.
3. Pricing and Payment
All prices displayed on our website are in Australian Dollars (AUD).
Any applicable taxes and additional charges will be disclosed during the purchasing process.
Shipping costs, where applicable, will be calculated or displayed before checkout is completed.
Full payment is generally required before online orders are processed, unless otherwise agreed in writing.
For custom making, design, alterations and embroidery services, a deposit or full payment may be required before work commences.
We reserve the right to correct genuine pricing errors and contact customers to arrange an appropriate resolution before fulfilling an affected order, in accordance with Australian Consumer Law.
4. Orders and Order Acceptance
When you place an order through our website, you will receive an order confirmation.
An order confirmation acknowledges receipt of your order but does not necessarily guarantee availability.
If we are unable to fulfil an order, we will contact you to discuss an alternative product, revised timeframe or refund.
We reserve the right to decline orders where there are reasonable grounds to do so, including suspected fraudulent activity, product unavailability or genuine pricing errors, subject to applicable law.
5. Custom Making, Design and Embroidery Services
Merino Road offers specialised services including garment design, patternmaking, custom clothing production, alterations and embroidery.
For these services:
Customers are responsible for providing accurate measurements, specifications and design requirements.
Designs, materials, colours, pricing and production timeframes will be discussed and agreed upon before work commences.
Changes requested after work has commenced may result in additional costs and extended completion times.
Deposits may be required to secure materials and production time.
Production timeframes are estimates unless a specific deadline has been expressly agreed upon.
Customers must ensure they have permission to reproduce any logos, artwork or designs they supply.
Due to the personalised nature of custom-made products, cancellations or changes of mind may not be accepted once materials have been ordered or production has commenced.
Additional written terms may apply to individual custom-making projects.
6. Shipping and Delivery
Merino Road aims to process and dispatch orders within the timeframes communicated at the time of purchase.
Delivery times may vary depending on product availability, production requirements, delivery location and postal or courier services.
Made-to-order and custom-made products may require additional production time.
Once an order has been dispatched, customers will be provided with tracking information where available.
Merino Road is not responsible for delays outside our reasonable control, but we will assist customers with delivery enquiries and fulfil our obligations under Australian Consumer Law.
Customers are responsible for providing accurate delivery information.
If an incorrect address is supplied, additional delivery costs may apply where reasonable and lawful.
7. Returns, Exchanges and Refunds
We want our customers to be happy with their Merino Road purchases.
Returns, exchanges and refunds are handled in accordance with our Returns and Refunds Policy and Australian Consumer Law.
We are not generally required to provide refunds or exchanges for change of mind, incorrect size selection or personal preference, unless we have separately agreed to do so.
Custom-made or personalised products may not be eligible for change-of-mind returns.
Please refer to our separate Returns and Refunds Policy for further information.
8. Garment Care and Natural Fibres
Merino Road works with natural wool fibres, including Australian merino wool and other natural fibres.
Wool is a natural fibre and requires appropriate care to maintain its appearance, shape and longevity.
Customers should follow the care instructions supplied with each garment.
Normal wear, natural fibre characteristics and damage caused by incorrect washing, drying, storage or misuse are not generally considered manufacturing faults.
9. Intellectual Property
All original content displayed on the Merino Road website, including photographs, product descriptions, branding, logos, illustrations and original designs, remains the property of Merino Road or its respective rights holders.
Content may not be copied, reproduced, distributed or used commercially without prior written permission, except where permitted by law.
Custom designs and patterns developed by Merino Road remain the intellectual property of Merino Road unless ownership or licensing arrangements have been agreed upon in writing.
Customers supplying logos, images or artwork for embroidery or garment production confirm that they have the necessary rights or permissions for their intended use.
10. Website Use
Customers agree to use the Merino Road website lawfully and responsibly.
You must not:
Use the website for fraudulent or unlawful purposes.
Attempt to interfere with the website's security or functionality.
Reproduce website content without permission, except where permitted by law.
Provide deliberately false or misleading information when placing orders.
We reserve the right to restrict access to our website where reasonably necessary to protect our business, customers or website security.
11. Privacy and Personal Information
Merino Road respects the privacy of our customers.
Personal information collected through our website, including names, contact details, delivery addresses and order information, is used to process purchases, provide services and communicate with customers.
Information will be handled in accordance with our Privacy Policy and applicable Australian privacy laws.
Please refer to our separate Privacy Policy for further information.
12. Limitation of Liability
Merino Road takes reasonable care to ensure our products and services meet expected quality standards.
To the extent permitted by law, we are not responsible for losses arising from circumstances beyond our reasonable control.
13. External Website Links
Our website may contain links to third-party websites or services.
These websites are operated independently of Merino Road.
We are not responsible for the content, security or privacy practices of external websites, except to the extent required by law.
Customers should review the relevant terms and privacy policies before using third-party services.
14. Changes to Terms of Service
Merino Road may update these Terms of Service to reflect changes to our business operations, website or legal requirements.
Updated terms will be published on our website with a revised date.
Changes will not retrospectively remove rights or remedies that customers already hold under applicable law.
15. Governing Law
These Terms of Service are governed by the laws of New South Wales, Australia, and applicable Commonwealth laws.
Any disputes will be handled in accordance with relevant Australian laws, including Australian Consumer Law.
16. Contact Information
If you have questions about these Terms of Service, your order or our products and services, please contact us.
Merino Road
Email: merinoroad@gmail.com
Website: www.merinoroad.com.au
We are committed to providing quality products, professional workmanship and friendly customer service.
Thank you for supporting Merino Road and Australian-made knitwear and clothing.