Privacy Policy

Merino Road – Goulburn, NSW, Australia

Last updated: 21 October 2026

At Merino Road, we value your privacy and are committed to protecting your personal information. We understand the importance of keeping your details safe and ensuring you feel confident when shopping with us or using our services.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, purchase our products or engage with our services, in accordance with the Australian Privacy Principles.

1. Information We Collect

When you interact with Merino Road, we may collect personal information including:

• Your name, email address, phone number and delivery address.

• Billing and payment information required to process purchases.

• Details of products purchased or services requested.

• Clothing measurements, design preferences and other information provided for custom making, alterations or embroidery services.

• Information submitted through our website contact forms or customer enquiries.

• Information you provide when subscribing to our newsletters or marketing communications.

• Website usage information collected through cookies and analytics tools.

We only collect information that is reasonably necessary to operate our business and provide our products and services.

2. How We Use Your Information

Merino Road may use your personal information to:

• Process, prepare and deliver your orders.

• Communicate with you regarding purchases, enquiries and services.

• Provide custom clothing design, manufacturing, alterations and embroidery services.

• Process payments and issue invoices or refunds.

• Provide customer support and after-sales assistance.

• Improve our website, products and customer experience.

• Send promotional emails, product updates and special offers where you have consented or where otherwise permitted by law.

• Meet our legal, accounting and business obligations.

We do not sell your personal information to third parties.

3. Online Payments and Website Security

Our website, www.merinoroad.com.au, is hosted by Squarespace.

Payments made through our website are processed using secure third-party payment providers.

Merino Road does not directly store your full credit card details. Payment information is handled by the relevant payment provider in accordance with its security and privacy practices.

We take reasonable steps to protect personal information from unauthorised access, misuse, loss or disclosure.

4. Sharing Your Information

We respect your privacy and only share personal information where reasonably necessary to operate our business.

This may include sharing information with:

• Delivery and courier services to fulfil orders.

• Payment processing providers.

• Website hosting and technology service providers.

• Professional advisers or service providers assisting with business operations.

• Government authorities or regulatory bodies where required by law.

We require service providers to handle personal information appropriately and only share information necessary for the services being provided.

Some third-party service providers may store or process information outside Australia.

5. Cookies and Website Analytics

Our Squarespace website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

• Ensure our website functions correctly.

• Remember shopping cart information and website preferences.

• Understand how visitors use our website.

• Improve website performance and customer experience.

• Measure the effectiveness of marketing activities.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.

6. Email Marketing and Communications

If you subscribe to our mailing list or agree to receive marketing communications, we may contact you with information about new products, special offers, events and Merino Road news.

You can unsubscribe from marketing emails at any time by using the unsubscribe link provided in our emails or by contacting us directly.

We comply with applicable Australian laws relating to electronic marketing communications.

7. Custom Making and Clothing Measurements

When you engage Merino Road for custom making, clothing design, alterations or embroidery, we may collect measurements, design specifications and other details necessary to complete your order.

This information is used for the purpose of providing the requested service and may be retained where necessary for future orders, customer service or business recordkeeping.

We treat this information confidentially and do not share it with unrelated third parties without your consent unless required or permitted by law.

8. Storage and Protection of Personal Information

Merino Road takes reasonable steps to safeguard your personal information.

We use appropriate administrative, technical and organisational measures to help protect information from loss, misuse, unauthorised access, modification or disclosure.

Personal information is retained only for as long as reasonably necessary for business, customer service, accounting or legal purposes.

When information is no longer required, we take reasonable steps to securely delete or de-identify it, unless retention is required by law.

9. Accessing or Correcting Your Information

You may contact us at any time to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or outdated.

We will respond to requests within a reasonable timeframe and in accordance with applicable Australian privacy laws.

You may also contact us if you have concerns about how your personal information has been handled. We will review your concerns and endeavour to resolve them promptly.

10. Third-Party Websites

Our website may contain links to third-party websites or services.

Merino Road is not responsible for the privacy practices, content or security of external websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

11. Children's Privacy

Our website is intended for general customers and is not specifically directed towards children.

We do not knowingly collect personal information directly from children without appropriate parental or guardian involvement where required.

12. Changes to This Privacy Policy

Merino Road may update this Privacy Policy from time to time to reflect changes in our business practices, website operations or legal requirements.

Any updates will be published on this page, with the revised date displayed at the top.

We encourage customers to review this policy periodically.

13. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us.

Merino Road
Website: www.merinoroad.com.au
Email: merinoroad@gmail.com

We are committed to treating your personal information with care, respect and confidentiality.

Thank you for supporting Merino Road, an Australian business dedicated to quality knitwear, craftsmanship and personalised service.